Makes statements

Focus on knowledge (How you should do it!)

Provides complete solutions, describes models and processes

Creates a culture dependent on external views

Learning by listening

Gives lasting results in thinking patterns, conceptual models and in the ability to talk-the-walk

Focuses on the participants’ opinions and judgments. “What do you think about it?” 

Creates understanding for the complexity of given situations

Logical arguments convince participants of the need for action

Intellectual and then emotional understanding of the need for development

Academic focus (solid analysis)

The presenter conceptualises and describes structures, processes and strategies

Asks questions

Focuses on behaviour (How do you do it?)

Helps the participant on a journey of
self-discovery

Creates a self-coaching culture

Learning by doing

Leads to lasting results in developed behaviour, and in the ability to
walk-the-talk

Focuses on the participant’s own actions.
(What are you going to do about it?)

Facilitates the handling of day-to-day situations

Strong aha-experiences inspire participant
to act

Emotional and then intellectual understanding of the need for development

Practical focus (short term and specific)

The presenter identifies basic behaviours (listening, asking questions, selling ideas, building trust)